Retail is difficult around the world and nowhere is more evident when compared to retail jewellery businesses.
Retail jewellers need professional and market-specific Point of Sale software in order to run their businesses.
Point of Sale.
Customer management including loyalty marketing, email and sms marketing and customer accounts and special orders.
Lay Away for example the ability so that you can set your trading terms.
Repairs that you repair or arrange to possess repaired items created by customers.
Manufactured goods in which you put together various components to generate an item available for purchase. This could
be a retail gift pack or a product or service of jewellery being a ring.
Second hand goods which tracks the dealing of used items.
Sales tracking by supplier, employee as well as other criteria through reports as well as on screen enquiries.
Business reporting – in the simple to your comprehensive for example the ability to select things to include in
reports to accommodate specific business queries.
Theft management from providing barriers to theft to reporting on activity that could indicate theft.
Supplier interaction including processing electronic invoices by way of placing orders electronically with suppliers.
Plus a selection of other facilities.
While an overall POS system will take care of some in the needs within a jewellery business, this may not address
jewellery specific needs and also this is where generic software allow for the business down. Based on numerous
working with and helping jewellers I would recommend against a plain system.
Jewellery software includes many specific to jewellers facilities which target business operational requirements which
might be specific for this particular retail niche. These include reporting on fast sellers, grading stock by gem type
and linking to suppliers specific towards the jeweller channel.
A key feature essential in jewellery software packages are security. Security against customer fraud and security
against employee theft. With inventory components of considerable value and big sums of money passing through this
company, it is vital for jewellers to possess software which protects them at each and every opportunity.
Good jewellery applications are backed by in-store services which make sure that the channel specific facilities are
leveraged with the success of the company. It is also linked to jeweller suppliers to scale back the time come to
manage inventory and manage suppliers.
Jewellers looking at software will need to invite the different software companies into account to visit their store
and demonstrate the application face to face. This provides the possibility suppliers the opportunity to gain a better
understanding on the needs of this company. It also provides the business enterprise an opportunity to more personally
assess the opportunity supplier.
In a very in-store demonstration, take the time to look at each function with the software, utilize it yourself and
get plenty of questions. The decision on choosing software for ones jewellery business is with the long term so taking
additional time to get it right is smart for the company.
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